FAQs



Orders & Payments

Q
Can I request a sample to be sent to me for trying out & sizing?
A
Yes. Simply give us a call on 01382 760125 or email us directly by using the Contact Us section of our website. We will ask you for a card as security until the goods are returned. We will not charge the card unless the sample is not returned. We do not offer custom printed samples unfortunately.

Q
Is there a minimum order value?
A
No. We will accept and process any order value.

Q
How can I place an order?
A
You can place an order on our website or phone our sales team on 01382 760125. If you would like to place a larger order for your team and require lots of different sizes and samples, we are also happy to arrange a meeting with our sales representative. This can be in our office in Dundee where we have samples of all items we sell. Alternatively, we can also send someone out to you. Please do let us know which items you are interested in, so that our sales representative can bring all the relevant samples and sizes.

Q
What payments do you accept?
A
We accept most current credit and debit cards including American express. Paypal, Amazon Pay and direct bank transfer are also accepted. Full payment must be made before we can process your order.

Q
Can I cancel my order?
A
If you change your mind about your order, please contact our sales team as soon as possible to let them know. They will advise whether the order can still be cancelled. If your order is already with the courier, a cancellation is no longer possible and you will need to arrange a return once you have received the goods.

Q
Can you invoice our club sponsor instead?
A
Yes , we do this quite a lot. When you checkout on our site simply add the name address and contact details of the sponsor you would like us to invoice – we’ll do the rest.

Q
We train at night - can your sales guy visit us at night?
A
Yes. We are one of the few companies that offer sales advice outwith normal business hours. This can be done by telephone or indeed a personal visit where possible. Call us to arrange on 01382 760125.
 

Delivery

Q
How much is delivery?
A
We charge a delivery flat-rate £3.99 for all UK orders. When choosing this option, your parcel should be with you in two to three days. Please allow for an extra three days if you live in a remote area. We also offer next-day delivery for orders placed before 1pm at a price of £9.99. Please note that we are unable to offer next-day delivery for certain postcodes. You can find the exclusions on our Delivery & Returns page. All orders that are collected directly from our warehouse don't incur a delivery charge, but please allow 24 hours before collecting any customised items. We can send orders to anywhere in the world. If you live outwith the UK, please contact us for a quote.

Q
Can I collect from your warehouse?
A
Yes. Our Click & Collect facility is the option to choose on checkout. Alternatively speak with our sales team by calling 01382 760125.

Q
Where’s my stuff?
A
Contact our sales team on 01382 760125 or send them an email and they can advise on any delays.
 

Returns & Exchanges

Q
I would like to return my order. What do I need to do?
A
You can return any un-customised item to us within 30 days of purchase date provided that the item is undamaged. Please contact our customer service team to advise that you intend to return your item and they will provide you with an RMA number and the correct returns address. Please ensure your item is securely wrapped and also include a slip with your name, address and order number with your parcel. As soon as we have received your item back into stock, we will issue a refund for you. Please note that we cannot cover the postage costs for returns.

Q
I have made a mistake with my order. Can I exchange the item?
A
An exchange is no problem as long as the item you ordered is not customised. You will need to return the original item to us and as soon as we have received it, we will send out the replacement. Please note that you will be liable for any price differences or additional shipping costs where applicable. Please contact our customer service team and they will provide you with all the necessary details.

Q
I have received an incorrect item. What happens now?
A
In the event where we accidentally sent you an incorrect item, please contact our customer service team as soon as possible so that we can rectify the issue. We can either send you a replacement free of charge or issue a refund for you, just let us know what you prefer. We will of course cover the return costs for the incorrect item.

Q
My kit is the wrong size, what can I do?
A
If at any instance the size you received differs from the confirmed purchase order we will replace the garments free of charge. Unfortunately we are unable to replace any items free of charge where you have accidentally ordered the wrong size. We cannot replace printed or customised kits so we strongly recommend requesting samples before placing an order.
 

Miscellaneous

Q
Can you supply specific washing instructions?
A
All our garments come with specific washing instructions. Alternatively please download these instructions from our website.